Returns & Exchanges – Whale Ivory Sales
How to Process a Return
Step 1: Request a Return
Contact us at +1 907-272-3662 or email info@whaleivorysales.com to initiate a return. You do not need a return authorization number, but please include a brief note inside the package indicating whether you’d like a refund or an exchange, along with your contact details.
Step 2: Ship Your Item
Please pack your item securely, preferably using the original packaging. Include proof of purchase with your return.
Send your return to:
makefileCopy codeWhale Ivory Sales
ATTN: Returns
W 4th Ave
Anchorage, AK 99501
United States
📦 We recommend insuring your package, as Whale Ivory Sales is not responsible for lost or damaged return shipments.
Step 3: Return Review and Processing
Once received, our team will inspect the item. Please note that:
- Items must be in original, unworn, and undamaged condition
- Items that show signs of wear, have been altered, or framed (in the case of artwork), cannot be accepted
- Returns without proof of purchase or improperly packaged will be declined
Refund Methods
- Apple Pay: Refunded to the original apple wallet
- Zelle: Refunded to your bank account
- Crypto: Refund to your crypto wallet
How Long Will My Refund Take?
- Most refunds are processed within 3–5 business days after we receive your return
- Credit card refunds may take one billing cycle to appear on your statement
- During high-volume periods (October–December), please allow 7–10 business days
Need an Exchange?
Want to exchange for another item? Call us at +1 907-272-3662, and we’ll help you place a new order. We’ll ship your replacement with free standard shipping on domestic orders. Once we receive your return, we’ll credit the original item’s cost to your payment method.
If you have any questions about returns, exchanges, or refund timelines, feel free to contact our support team at info@whaleivorysales.com.